How do I...?

Find answers to your questions about using View My Bill Online .

Contents

Set up

Get authorised to use View My Bill Online ?
You can call the help desk or send us an email to get your company set up. If your company already has an account with us, you will need approval from your company's billing administrator to get access.

Log in to View My Bill Online ?
After signing up for an account, you will be emailed a password. You can log in to check the status of your accounts 24x7x365. If you're logging in for the first time, you will be prompted to change your password.

Passwords

Resend my password?
On the login page, send yourself a new password by clicking on Forgot My Password, entering your email address, and clicking the Submit button. You will receive an email with your password shortly.

Change my password?
After you log in, click on Change My Password, which is located on the login or home page. You will then be prompted to enter your old password, your new password, and retype your new password to confirm it. Then click the Submit button.

Change my email address?
Please call or email the help desk.

Recent activity or usage

View the most recent usage and charges?
Log in, then click on Recent Usage. You will see charges since your last billing period ended.

If you manage multiple accounts, click on Recent Usage, then View All Usage in My Corporate Hierarchy. Then select your EB Account Number.

Change the hierarchy of my accounts?
Please call or email the help desk to manage how your accounts are organised.

Get an overview of usage?
Log in, then click on Recent Usage. This page will show you the charges to your account by category, such as Audio Conferencing and Web Conferencing. To get more information, click on the category in blue text.

Get breakdown of charges for a particular conference?
After you've reviewed your Billed usage or Recent Usage Summary, click on the product category: Audio, Web, Video Conferencing, or Replay . Then simply click on the blue Conference ID number for the conference you need to view. Next you will see the charge detail which lists all the costs of that particular conference, including chairperson and participant connections, and features. You can export this information to a spreadsheet program, such as Excel®, by clicking on the Export to Excel icon.

View the usage of all the accounts in all my corporate hierarchy?
While on the Billed Usage or Recent Usage Summary page, click View All Usage in My Corporate Hierarchy, then the folder icon of the Account Number, then the Usage Number you wish to view.

Reports

Create a report of conferencing usage?
Click on Reports. Then follow these 5 steps:
  1. Choose your billing period(s).
  2. Choose your account(s).
  3. Choose your report template.
  4. Choose a timezone (optional).
  5. Click the Generate button to create your report.
Your report will then launch your spreadsheet program, such as Excel®.

Get a list of participants?
To get a list of participants for a particular conference, follow the instructions for Get a breakdown of charges for a particular conference? above.

If you need to get a list of participants in a billing period or under a certain account number, it is best to generate a Conference Analysis and Connections Report. This report exports a spreadsheet (in CSV format) that lists who joined a conference, the date and time he/she connected, how long he/she stayed, and how much each individual connection or feature cost.